Computer Services / Help Desk Operation

The Computer Services Department maintains the Help Desk to support college students, faculty and staff at the Red Rocks Community College, Lakewood campus and Arvada campus. The Help Desk provides assistance with computing difficulties pertaining to Red Rocks Community College business.

The primary function of the Help Desk is to immediately assist callers with computing issues through telephone interaction if possible. In the event that the problem cannot be resolved over the phone, the Help Desk will attempt to assist callers by dispatching a department support person to the caller’s location on campus. If the problem is still not resolved, Computer Services staff will coordinate with the caller to schedule additional time and resources including filling out a work order. If in the event that you do not connect with a person during regular business hours, you will be prompted to leave a voice mail and our goal is to respond to your call within 30 minutes. The Help Desk also provides walk-up services. We will respond to after hour requests the next business day.

Callers experiencing problems on the Arvada campus, please contact the IT help desk at 303.914.6677.

The Help Desk will become the central communication hub for contact with you and the IT staff. Notifications of changes in people, place, time and final resolution will come via the Help Desk.

24x7 Portal (The Rock) Support contact 1.888.800.9198.

To request a new email account, click here.

For all other computer services work order requests, click here.

Lakewood Campus RRCC Help Desk

13300 W. Sixth Ave.
Campus Box 31
Lakewood, CO 80228
Phone: 303-914-6677
rrcc.it@rrcc.edu

Break Hours of Operation (When classes are not in session)

Monday - Friday 8 AM-5 PM
Closed Saturday and Sunday

Semester Hours of Operation (Fall, Spring, and Summer when classes are in session)

FALL and SPRING

Monday - Friday 7 AM–7 PM
Saturday - 8 AM–2 PM
Closed Sunday

SUMMER

Monday - Friday 7 AM–6 PM
Saturday - 8 AM–2 PM
Closed Sunday

Arvada Campus RRCC Help Desk

5420 Miller St
Campus Box 31
Arvada, CO 80002
Phone: 303-914-6677

Windows 10 / Office 2016 "Cheat Sheets"

Following are a few "cheat sheets" to help make your transition to Windows 10 and Office 2016 a little easier.

 

Frequently Asked Videos

Below are a few short videos on topics that are frequently asked about by students, staff and faculty. Simply click on the links below:

Windows 10 Hardware Compatibility List

As we prepare for the roll-out of Windows 10, we have compiled the following list of computer equipment that is compatible with Windows 10:

HP Z230 Workstation
HP Z240 Workstation
HP Z440 Workstation
HP EliteBook 840 G3
HP EliteBook 8470p
HP EliteBook 8470w
HP EliteBook 1040 Folio G3
HP EliteBook Folio 9470m
HP EliteBook Folio 9480m
HP EliteDesk 800 G1 SFF
HP EliteDesk 800 G2 DM 35W
HP EliteDesk 800 G2 SFF
HP EliteBook Revolve 810 G1
HP EliteBook Revolve 810 G2
HP EliteBook Revolve 810 G3
HP ElitePad 1000 G2
HP ProBook 6470b
HP ZBook 17 G2
Microsoft Surface Pro 3
Microsoft Surface Pro 4